Now In: Return Policy
Return Policy for PlumIslandSilver.com
15-day return policy (less shipping costs) for items returned in new and un-used condition in original packaging. All returns must be made within 15 days of original invoice date. Returns after 15 days are at the sole discretion of Plum Island Silver and subject to re-stocking fees of 25% or more.
Send returns insured mail to the following address:
Plum Island - Returns Dept
PO Box 60
West Newbury, MA 01985
Enclose a copy of your invoice and a completed return form.
Return shipping fees are the responsibility of the customer. All returns must be made in a sturdy box. Returns sent in envelopes or padded envelopes will be refused due to potential for crushing damage during transit. Returns after 15 days are at the sole discretion of Plum Island Silver Co. and may be subject to restocking fees of 25% or more. Drop shipped packages are allowed an extra 10 days return time for a 5% re-stocking fee. Shipping charges are not refundable. Items damaged in transit during return are customer's responsibility.