America's Favorite Sterling Silver Jeweler
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Silver Jewelry Buying Guide

 
Can't find your answer here? Don't hesitate to contact us at 1-800-543-7177 Monday through Friday 9am to 5pm EST or by emailing us at sales@plumislandsilver.com where you can often get a question answered outside of our normal business hours.
 
Who is Plum Island Silver Company?
 
What are our fundamental business principles enaged in selling silver jewelry?
 
What types of jewelry do we sell?
 
What are our requirements for purchasing silver jewelry?
 
Explain our pricing policies?
 
Explain our shipping policies for silver?
 
What about guarantees and return policies?
 
What if I have a problem with an order?
 
How do we handle jewelry backorders?
 
Do we handle special silver jewelry orders?
 
Do we offer drop shipping services?
 
Do we offer jewelry affliate programs?
 
 
 
 
 
 
 
Who is Plum Island Silver Company?
 
Plum Island Silver Company started in 1993 and has been in business for over 15 years. We have been a leader in the silver jewelry industry, at the forefront of product design and services to our customers. We have one of the largest in-stock silver jewelry collections in the world. Our catalog of products displays a dazzling array of beautiful sterling silver jewelry and has proven to be one of the best sales tools for us and our customers. Our designers and buyers are constantly looking for new trends in the jewelry fashion industry as well as striving to ensure that we have a stable suite of constant best selling silver jewelry.
 
What are our fundamental business principles enaged in selling silver jewelry?
 
Plum Island Silver Company has one over-riding business principle; we work hard to service our customers with honesty,integrity and commitment. We want you to be able to expect consistent and reliable service and we are always readily available to address any concerns that you may have. If we fail to meet these standards please ask to speak to a manager who will gladly try to remedy any situation that you may have.
 
What types of jewelry do we sell?
 
Our specialty of course is sterling silver jewelry and we target the lower to middle prices ranges. Our product lines are very diverse and cover all classic styles of both plain silver jewelry and silver adorned with stones, gemstones and cubic zirconia. We have a complete line of sterling silver chain with styles primarily from the best factories in Italy. Other styles include silver necklaces, bracelets, earrings, rings, charms, pendants, body jewelry.
 
What are our requirements for purchasing silver jewelry?
 
We have no minimum order requirements. Our order basics make it easy to order from us. We cater to all customers, large and small.
 
Explain our pricing policies?
 
Our silver jewelry pricing is based on the dollar volume of your order. There are no minimum quantities for any items. You may buy individual pieces of silver to combine together for your order discount. Since we have both an on-line web store and a printed catalog, our pricing appears in a couple of different places. Our printed catalog contains suggested retail pricing and is commonly refered to as a 2X keystone catalog since the base wholesale price is 1/2 of the printed catalog pricing. For example if the catalog shows a printed price of $20, the actual base wholesale cost is $10. Also note that we offer silver discounts up to 50% off. See how easy our on-line ordering is!
 
Explain our shipping policies for silver?
 
We ship most packages via US Postal Service (USPS) or United Parcel Service (UPS). For packages over $100 in value and for time sensitive shipments, we strongly recommend shipping via UPS as they are the best in the small package delivery business. Our shipping rates are low and include package insurance and delivery confirmation services. Reliable package tracking is only available from UPS as the delivery confirmation services from USPS only confirms delivery.
 
What about our return policies?
 
We offer a 30-day return policy on all of our silver jewelry shipments of new and unused items in their original packaging. Returns of jewelry are easy. All of our silver shipments come with a return form for basic issues such as easy returns and exchanges. For more significant problems with your order please contact us immediately by telephone at 1-800-543-7177.
 
What if I have a problem with an order?
 
Our computerized shipping systems are highly automated and reliable. However, in the event you have a problem with missing items please double check your packing material, check the box for damage or pilferage in transit and double check your receiving area to see if something has been misplaced. If that has failed to resolve the matter then we have to say "oops - we goofed", which happens very infrequently but we are only human and apologize for making an error with your silver jewelry order. Contact customer service for immediate reconciliation of your problem.
 
How do we handle jewelry backorders?
 
Our silver jewelry product inventory is huge but we have a very rapid turnover of merchandise on a daily basis. There may be occasion where an item is out of stock so we offer the option to hold a backorder. This option is selected during checkout and will automatically send you an email as soon as the product is back in-stock. We never bill for an item until it ships and you always have the option of canceling backorder of silver before they ship at no obligation.
 
Do we handle special silver jewelry orders?
 
We will consider any requests for a special order. We may require a minimum order quantity and require a 100% pre-payment which is non-refundable as a special order will be made to your particular requirements.
 
Do we offer drop shipping services?
 
Our drop shipping program is one of the best in the silver jewelry industry. Our highly accurate order inventory system enables is to fill your orders quickly and efficiently. We have daily stock reports which you can monitor and update your selling systems so your customers will have an accurate item availabililty also. 
 
Do we offer jewelry affliate programs?
 
We currently do not offer any affiliate programs.
 
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